My Beazer Home Warranty Experience Expiration

Here is an example of what my wife and I received when we purched a brand new home from Beazer for $350,000.00:

Internet Cable / TV Access Panel that is too close to the Laudry room door where it is located:

The above issue is that the internet / Cable TV access panel covering is located in our laundry room is so close the door, it can not be open it properly with rubbing the laundry room door hinges. The warranty work order created via Beazer Home Warranty website portal was close soon after the foreman stated that he would brainstorm on some ideas of hopw to approach fixing it a year ago. Afer the Beazer’s representative talked it over with us (my wife and I) Beazer close the case as solved.

Next example of our Beazer brand new home

Master bedroom light switched are behing the door:

Next Example is brand new air conditioning units dented and has cement residue dropping on the unit bodies and the internal area such as the compressor fan blades:

Next Cement residue on some windows:

With around 30 days or so from our new Beazer Home Warranty expiring, we submitted around 17 items of concerned issues via the Beazer website for hoe warrenty repair request.

The following are extracts from email messages from and to Beazer:

Good morning Mr. & Mrs. X,

I wanted to follow up on my email below. If you could please update me on if these repairs were completed and I would like to work on scheduling the remaining service requests for you.

If you can let me know your availability and when best to schedule that would be very helpful!

As a reminder, warranty service work must be scheduled between Monday through Friday between 8:00 a.m. and 12:00 noon or between 12:00 noon and 4:00 p.m. Our trade partners typically require a seven to ten business days’ advance notice for scheduling. Due to these unprecedented times we are experiencing longer appointment scheduling dates with our trade partners (approximately 30 days out – Excluding Emergencies- If you have an emergency, please call 888-623-2937), we do appreciate your patience and understanding.

Please let me know if you have any questions.

Thank you,

Beazer Represetative (Name witheld for privicy reasons)
Customer Care Coordinator

Beazer Homes – Phoenix
1130 N. Alma School Rd., Suite 110
| Mesa, AZ 85201
Cell: 480-273-5937

From: Beazer Representative (Name witheld for privacy reasons)
Sent: Tuesday, December 1, 2020 10:50 AM
To: Home Owner’s email address
Subject: Beazer Homes Customer Service

Good morning Mr. X

I am following up on 2 service requests we have open for you:

#003983346 – Chas Roberts was scheduled on 11/30 to repair the dripping water sound coming from the Primary Bathroom ceiling – was this completed?
#003979870 – Chas Roberts was scheduled on 11/30 to repair the exhaust fans on second floor running weak – was this completed?

If you could update us with where these items stand that would be very helpful.

Thank you,

Beazer Represetative (Name withhelp for privacy concerns)
Customer Care Coordinator
Beazer Homes – Phoenix
1130 N. Alma School Rd., Suite 110 | Mesa, AZ 85201
Cell: 480-273-5937 Office: 480.921.4646

My reply:

Hi,

None of the reported work listed below has been addressed:with the exceptiom of item # 15; which has been explained by one of your representatives who will call Mr. stated the back wall bordering our property is the HOA property and the planter area was not clear at the time.

1. Air Conditioning Compressor # 1 housing unit appears damaged (Dented) from new home build construction associated work.

2. Both air conditioning compressor housing unit appears to have paint residue on unit’s housing.

3. Both air conditioning compressor housing unit appears to have new home build construction cement residue on both unit and elements of the fan blades within the unit housing area.

4. Garage dry wall (inside garage) has hole was created by a Beazer Homes contracted warranty plumber repair person that cut the hole wall in order to correct pluming related shortcomings has not been repaired.

5. Inside cable / internet servicing box (located inside laundry room area blocked from opening by laundry room door entry trim.

6. Multiple cracks in driveway.

7. Pipe protruding from garage to floor cabinet inside house area adjacent to garage.

8. Cement construction droppings / residue on windows

9. Bathroom exhaust fans on second floor appear to run a weak or low speed..

10. Outlet on second floor hallway area will not sustain sufficient voltage for such plug-in resources as motion light sensors.

11. Master bathroom has a water dripping sound in ceiling.

12. Kitchen area ceiling has a water dripping sound.

13. Bathroom on first hot water takes minutes to become hot compared to all other hot water faucets which take seconds.

14. Cement residue on second light fixture in master bathroom.

15. Backyard wall has missing cement or gaping holes between cement blocks.

16. Bathroom on first floor Hand towel holder lose Comes off when getting hand towel) and missing one mounting screw.

17. First floor bathroom has an occasional dripping sound coming from the ceiling. May or may not be related to exhaust fan as explained by Mike on another case.

Thank you.

Disabled Veteran (Name weitheld for privacy reasons)

Beazer Represetative reply:

Our apologies – I do see that Mr M tried calling both of you on 11/24 however was unable to leave a message at your number below.

I will certainly confirm any scheduled appointments with you directly.

Thank you for letting me know your availability.

Next Message from Beazer:

Adressed to Me from Beazer Represetaqtive,

Thank you for allowing Beazer Homes to address your warranty concern(s).

We have received confirmation that your Customer Care representative has addressed your concern(s) and repaired any items if applicable; case #003983346 is now closed. If you have questions or concerns or this case has been closed in error, please contact the New Home Contact Center team at 1.888.623.2937 or via email at NHCC@beazer.com and we will be happy to help you.

**This email only reflects the closure of the case and service items specified below, if there are currently other warranty requests open, you will receive separate emails when each of them is closed.

Service Item Number: 003983346-001
Category Name: Moisture/Water Intrusion
Sub-Category Name: Roof

New Home Contact Center

www.beazer.com

This message and any attachments are from Beazer Homes and are intended only for the addressee(s). The information contained herein may contain trade secrets or information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure. Unauthorized review, forwarding, printing, retaining, copying, distributing, or using such information is strictly prohibited and may be unlawful. If you have received this message in error, or have reason to believe you are not authorized to receive it, please immediately delete all copies of this message and notify the sender by email.

My respomse to email message:

From: Me
Sent: Monday, December 14, 2020 5:15 PM
To: Beazser Rep.
Subject: [EXTERNAL] Re: Beazer Homes Notification for:our addrerss place here / Service Request #003983346

Will seek legal advice if issues of concern are not address and repairs or replacements are not completed. Listed issues of concern have not been repaired or resolved The issue has only been address as received by a Beazer representative.

Will display this message and applicable email message on all our websites for others who may have had similar issue with no resolve.

My Name
U.S.Army, retired

Beazer Represetative Response

Fron Beazer Rep. To Me, Dec 14 at 5:19 PM

No need to get legal involved – as I mentioned to you previously I was combining your cases so we could just work from 1 accurate list.

Sorry if you misunderstood. Yes I closed that case, however all of your items that you gave to me today (below) are open in case # 003979870.