Converge ICT No Internet after Offered Upgrade
It appears that the following (in my opinion) was an intentional misleading brand of advertisement designed to force Converge ICT subscribers like myself to to change over to the more expensive plan of internet Fiber lines and related modem:
“HELLO LOYAL SUBSCRIBER!
Because you have been with us through the years, we are upgrading your internet speed FOR FREE!
Do more with the internet that you deserve while you #StayStrongAtHome
Sign-up here to avail your FREE SpeedUp: https://speedup.convergeict.com”
“
Dear Valued Client,
We have received your application for your speed upgrade.
Your One-Time Password is: OJ2F7V
For security reasons, this code will expire within one (1) hour.”
From Converge Team
”Dear Valued Client,
You have successfully applied for a speed upgrade. Allow us to validate your application.
In the rare case you experience momentary disconnection while we update your modem’s configuration, please DO NOT SWITCH OFF YOUR MODEM while we do the upgrade.
The status of your application will be sent via SMS and Email within 24 to 48 hours.
Thank you!
From Converge Team”
//////////End of Converge Team’s Internet SPEED UPGRADE OFFER.
NOTE: the text did not state that the speed test would require an upgrade in new Fiber line upgrade package
Someone who called me identifying himself as Arjune and informing us that our Internet needed too be activated.
Was never activated. sent e message to the Converge ICT asking is there some type of payment (personal or private) required?
We never received any other response and our Internet is off the internet grid going on five days under the premise of a Free (most likely Fake offer in my opinion)
Perhaps so many
UPDATE: June 27, 2020
Almost five days on our Converge ICT powered Internet Service down-time; after offed Free Speed Upgrade to our existing internet package offer was accepted, we appear to have an Internet connection once again.
Thus far, no explanation was offed by any Converge ICT via there ticketing support system why this issue occurred; however, we are elated to have back what we have had for over 15 years, a quality internet service with this Internet provided (some periods under a different Brand Name) that is second to none in their there service area.
