Vindication-Justification
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Duck and Vent Cleaning – Very Disappointing Customer (Disabled Veteran) Update

As shown in the attached screenshot of our text exchange, I was led to believe there would be a price range between $175 and $224, with $224 being the high end if the cleaning task was substantial.

In his BBB rebuttal, Cody stated that the actual charge was $216, plus a 4% credit card fee, making the total $224.

However, I do not recall being informed about this fee upfront, nor was it mentioned in our initial conversation when I inquired about the price.

Thumbtack responded to my complaint by stating that they strive to remain impartial between the hired professional and the client. Despite this, they concluded that a full refund of $225, as seen in the bank payment screenshot below

, was justifiable, for which I am grateful. Although I did not request a refund, I appreciate that Thumbtack stepped up and did the right thing.

Regarding Pro Duck and Vent Cleaning Service on Thumbtack, it may be wise to get an invoice or something in writing before proceeding. While I will not use or recommend Duck and Vent Cleaning Service again, I will continue to use and recommend Thumbtack’s platform for those seeking professionals for home or business tasks.

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